Customer of the Quarter

If you have been living in a cave for the last few years, you probably are not aware of the building boom happening on the Big Island. Some of the finest and most luxurious homes are cropping up all over the island of Queen Construction has been at the forefront of this growth.

Gary Queen has been a resident of Kona and a member of the construction industry in Hawai’i for the past 24 years and licensed as a General Contractor since 1988. Gary founded Queen Construction, Inc. in 1993. Its administrative office is in Holualoa-Kona on the Big Island. The company’s accounting and administrative team work with the General Contractor to bring the highest level of professionalism and commitment to its clients. Queen Construction’s project management team delivers decades of diverse educational background and field experience.

Queen Construction’s broad scopes of achievements in the construction trade are compromised of projects from the construction of the most exclusive, high quality corporate retreats and custom residential projects, to the remodel of luxury villas and condominium suites. Their attention to client and management needs has earned the company a long list of accomplished credentials, award-winning projects, and satisfied owners who choose to continue their relationship with the company well past the completion of their project.

Queen Construction, Inc. is recognized for its professionalism, integrity, and outstanding construction quality. Pacific American Lumber is proud to be a supplier for Queen Construction and we congratulate them on their past successes and look forward to being a part of their continued growth.

 

 

Get to Know Our PALs

Employees of the Quarter – Warehouse Staff

Every transaction ends with the receiving of a product or service. Our featured PALs are dedicated to servicing your product needs with efficiency and a smile. We present to you our Customer Service Representatives..

Alex Bright has been pulling and delivering materials for almost three years, and has a strong understanding of many of the products we carry. His easy-going yet “can do” attitude has been a strength to our company.

Starting out as a summer employee between school semesters, Gary Cabanilla transitioned to full-time about a year ago. His sharp acuity has helped insure that orders go out correctly and in the right fashion. Gary’s always willing to help you choose the right product for your needs.

Whether it’s unloading a container, tallying a pile of lumber, or stacking ply wood, Matt Kurisu will put aside his work to help get your order. Always considerate of the customer’s needs, Matt is ready to show you what we stock, so you can buy the best.

Ryan Lum has been going to school while working and spent the summer perfecting his customer service skills here at PAL. Ryan is always ready to help out and is quickly learning what we carry. Feel free to ask him about our products, and he will get an answer for you.

Darren Silva just joined our crew and is quickly becoming a part of the PAL team. He is very conscientious about making sure your order is correct and to your liking. Please say hello to him the next time you drop by.

These are the young men who finalize your transaction by delivering and presenting you with your order. We are very proud of our fantastic Customer Service Team!

 

Tech Tips

A Little Care Goes a Long Way

Formica Solid Surface (FSS) is not only one of the most beautiful surfacing materials available today, but also one of the most durable. Listed below are simple tips to care for your FSS.

Normal Cleaning – Light Colors (Matte or Satin Finish)

• Wipe clean with a damp cloth or sponge
• Mild detergents or general-purpose cleaners can be used
• Abrasive cleaners like Ajax or Comet may also be used on Matte finish only

Normal Cleaning – Dark Colors (Semi-Gloss or Gloss Finish)

• Maintenance is generally limited to wiping with a mild detergent on a damp cloth or wiping dry

Some Simple Precautions

• Do not place hot pans directly from the burner or oven on the countertop surface. Prolonged or extreme heat could cause damage to the surface
• When pouring hot water into sink, always run warm water to reduce temperature extremes
• Do not use countertop as a cutting board
• Do not stand or sit on your countertop

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